Dispatch

Less chair swivel. More response.

Traditional dispatch makes you touch three screens to log one call. Legio gives dispatchers one environment — intake, assignment, two-way communication, and automatic record creation. No re-entry.

The problem

Every call for service creates work that has nothing to do with the response.

Log the call. Switch systems to check availability. Assign the officer. Switch again to communicate. Log the response. Enter the outcome. Legacy dispatch is a series of handoffs between tools — and most of that friction is invisible until it slows something down.

The dispatcher's job is to move resources to the right place. Every click that isn't that is a tax on response time.

Multiple systems, one call
Intake in one place, communication in another, outcome in a third. Fragmented across tools that don't talk to each other.
Re-entry at every step
What the dispatcher logs doesn't become the incident record. Someone re-enters the same facts in a different system.
No visibility without a call
Supervisors find out what happened when someone tells them — not while it's happening.

"The dispatcher's job is to move resources to the right place. Every click that isn't that is a tax on response time."

How it works

One environment. From call to close.

Intake

Call comes in. Record starts immediately.

Nature, location, priority, source — captured once, available everywhere. No separate incident report to fill out later.

New call for service
Disturbance — Library Level 2
Staff · Walk-in · 22:08
Priority 2
Record created
Available officers
Officer Torres — Zone A 0.3 mi
Officer Kim — Zone B Assigned ✓
Officer Reyes On call
Assign

Right officer. One tap. Same screen.

Availability, location, and current assignment visible at the moment of dispatch. No system switch, no call to check. Officer receives it on their mobile device immediately.

Communicate

Two-way. In the record. No separate channel.

Officer and dispatcher communicate through the Legio mobile app. Every update auto-logged — no transcription, nothing reconstructed from memory after the fact.

D
Library Level 2. Respond and advise.
K
En route. ETA 2 min.
K
On scene. Situation under control.

All auto-logged to the dispatch record.

Close

Call closes. Record is already complete.

Dispatch log, response times, officer activity, outcome — all in the record. If it escalates, one click creates the incident pre-populated. Nothing to re-enter.

The connected picture

Enter it once. It lives everywhere.

One dispatch record connects to incidents, guard tour coverage, compliance, and reporting automatically. Information entered once flows across the entire platform — no re-keying.

What's included

Everything your dispatch operation needs.

Built for physical security operations — not a call centre tool with a security skin.

Call for service intake
Structured intake for every call type
Nature, location, priority, source — logged once, available everywhere from the first moment.
Officer assignment
Availability visible at assignment
Who's available, where they are, what they're on — all in one screen. One tap to assign.
Mobile communication
Two-way, in the record
Officer and dispatcher communicate through the Legio mobile app. Every update auto-logged.
Connected record
Enter once. Lives everywhere.
Dispatch connects to incidents, guard tour, compliance, and reporting. No re-entry. No handoffs.
Incident escalation
Dispatch to incident in one click
When a call escalates, the incident record is created pre-populated from dispatch. Nothing to re-enter.
Response reporting
Response times tracked automatically
Call time, assignment, on-scene, resolution — logged automatically. The data to improve your program, always built.

See what dispatch looks like without the chair swivel.

Book 30 minutes. We'll walk through how Legio handles your operations end to end.

A real conversation about your operations — not a scripted demo.